Thank you very much. Also for pointing out where we should improve.
The starnut irritating Sam is following the N-Lock and secured to the lock, but is rarely used as there normally already is one on the bike. We will put it loose in the box in the future.
Also see that we are to emphasize more that installation manuals are available both as QR code on the box, on Youtube and our homepage.
– N-lock is also ideal for fleet sharing bicycles and family bicycles like cargo bicycles where it makes it easier to just turn a key and the bike is safe from anyone riding it away.
– N-lock has a unique patented mechanism that requires two hands to activate therefore avoiding any accidental release.